Refund Policy
At Infiniti Massage Chairs Australia we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund Policy prior to you making a purchase from Infiniti Massage Chairs Australia Online, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from an Infiniti Massage Chairs Australia store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Care Team.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to www.consumerlaw.gov.au for more information.
30 Day Money Back Guarantee
We are proud to offer our customers 30 Day Money Back Guarantee on items purchased directly from our online store.
Infiniti Massage Chairs Australia Money Back Guarantee means buyers can get their money back if the goods did not arrive, is faulty or damaged or is not the goods that was delivered.
- Within 30 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopen and in the original packaging as received without any tampering.
- Items returned must include all relevant documents (eg. Warranty certificates, user manuals and any extra attachments), tags and accessories.
- Any returns found to be used or have signs of damage will immediately void the refund.
- Our return policy does not cover change of mind or compatibility issues. Please carefully check to ensure you carefully preview your product before making a purchase.
- If you have already opened and used your item, our team may in some special conditions approve a refund however we will charge a restocking fee of 25% of the RRP.
If you feel like your return meets all the conditions above, please follow the process below and contact us to start your return:
- Call us and begin the troubleshooting process within 30 days from the date of purchase.
- One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
- The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.
Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact our Customer Care Team on 1800 960 809.