Infiniti Massage Chairs Privacy Policy

Last Updated: March 16TH, 2024
Infiniti Massage Chairs Australia. (“Infiniti Massage Chairs”, “we”, “us”, or “our”) respects the privacy of your Personal Data (defined below), and as such, we make every effort to ensure that your Personal Data is protected and private.
This Privacy Policy describes how we use Personal Data that we collect, receive, and store about individuals in connection with the use of the website located at www.spoiledchild.com, and any other related or affiliated websites and mobile applications (each, together with any sub-domains, content and services, the “Sites”), as well as the various product and/or service offerings made available on the Sites (collectively, “Site Offerings”). Users with disabilities who wish to access this Privacy Policy in an alternative format can contact us by emailing us at
hello@infinitimassagechairs.com.au; or sending us mail to: Infiniti Massage Chairs Australia, GPO Box 4421, Melbourne Victoria 3001
YOU SHOULD CAREFULLY READ THIS PRIVACY POLICY. By accessing, browsing, and/or otherwise using the Sites and/or Site Offerings, you are creating a binding contract between you and us, and you are acknowledging that you have read, understood, and agreed to be bound by this Privacy Policy, in its entirety. If you do not agree with the terms and conditions of this Privacy Policy in their entirety and/or would prefer that we not collect, use, or share your Personal Data as described herein, you should not use the Sites and/or Site Offerings, or otherwise provide us with any information.


INTRODUCTION

When we refer to “Personal Data” in this Privacy Policy, we are referring to any information that may be used, either alone or in combination with other information, to personally identify an individual, as well as the personal or material circumstances of an identified or identifiable individual. Different states, countries, and jurisdictions define Personal Data (and similar terms, such as personal information and personally identifiable information) to include different things, but Personal Data includes information, such as first and last name, email address, home or other physical address, telephone number, and other contact information. It may also include your computer or mobile device IP address, and geo-location information, if such data can be linked to a particular person.
This Privacy Policy applies only to Personal Data and other information provided by you and/or collected by us through the Sites. It does not apply to Personal Data and/or other information that we, or other parties, may collect through other means, such as through any business relationship between you and us. Other than where mandated by applicable law, this Privacy Policy also does not apply to information that you submit on other websites, even if we communicate with you on those other websites, or provide a link to those websites through our Sites. For example, if you login via or post something on Facebook®, LinkedIn®, Twitter®, or other social media or networking sites, that information is governed by the privacy policies of those websites, not by this Privacy Policy.


LEGAL BASIS

We collect Personal Data that you provide to us (e.g., during the registration, email submission, and/or checkout process) to fulfill your request to receive additional information or for the purpose of handling the contractual relationship that you have with us. We only use and store your Personal Data if we have a legal basis for doing so, including where you have given us your express consent, where we have a legitimate business interest or pursuant to a contractual relationship between you and INFINITI MASSAGE CHAIRS AUSTRALIA. Please be advised that users may withdraw consent at any time by using the options made available in this Privacy Policy.


TERMS OF USE

This Privacy Policy forms part of, and is fully incorporated into, our Terms and Conditions (“Terms”), which are available here. (hyperlink “here” to our terms and conditions.


HOW AND WHY WE COLLECT PERSONAL DATA

Please see our Provisions below for additional details regarding the categories of Personal Data collected, and the business purposes for such collection.
Providing Personal Data is Your Choice. However, if you choose to make use of certain Site Offerings and/or Site features, you may need to provide certain Personal Data to us. If you choose not to provide mandatory Personal Data, you may still visit parts of our Sites but you may be unable to access certain Site Offerings, options, programs, offers, and services that involve our interaction with you. If you do provide us with Personal Data as described below, you agree that it will be accurate and complete, and it is your responsibility to keep it current.
The types of Personal Data you may be asked to provide, and the circumstances in which we request it, are described below. We present the information below based on the categories of information collected, but please be aware that similar specific pieces of information may apply to multiple categories. For example, your name and email address may be included within each of the “Identification and Contact Information”, “Billing Information”, and “User-Provided Information” categories described below.
  1. Identification and Contact Information.
    1. This is information that identifies you as an individual, such as your first and last name, and information that enables us to contact you, such as an email address, mailing address, or phone number, as well as information about Site pages and products you have browsed, and actions taken on these pages. This information is generally collected when you: (i) create an account with us; (ii) contact us using the Sites; (iii) provide answers to quizzes and/or surveys provided by us; (iv) access the Sites from certain marketing material, links and emails; (v) request to receive newsletters and other materials; (vi) submit a product review; (vii) make a purchase (or attempt to make a purchase, but do not complete the purchase process); and (viii) participate in interactive features of the Sites, such as Infiniti Massage Chairs Australia.
    2. Below is some additional information on how we collect this information:
      1. Account Creation: During your use of our Sites, and in order to use certain Site Offerings, you may choose, or be required, to create an account, referred to herein as an “Account.” We may offer different options to create an Account, including:
        1. Direct registration, where you input your Personal Data to complete and submit a registration form directly on our Sites.
        2. Upon purchasing any INFINITI MASSAGE CHAIRS AUSTRALIA products and/or services and/or upon subscribing to our InfinitiPay an Account will automatically be created for you so that you may access, manage your plan.
        3. Registration using third party accounts, where you use a “login with…” (or similar) button that we display on our Sites for a designated third party service, referred to herein as a “Third Party Account”, such as Facebook® or Google®. Doing so will enable you to link your Account and your Third Party Account. If you choose this option, then you will be required to approve the connection as well as the types of information (which may include Personal Data) that we will obtain from your Third Party Account and the types of activities that we may perform in connection with your Third Party Account. Please note that in order to use this option, you will need to have, and may need to be signed-in to, an existing Third Party Account.
      2. Share with Friends Services: Our Sites may allow you to invite friends to use our Sites by sending them an invitation email or message. You may do so by:
        1. Using our Sites to send or post an invitation message via your Third Party Account; and/or
        2. Using our Sites to send an invitation email to your friend’s external email address (for example, a Gmail address).
        3. If you send or post an invitation message to a friend, we may collect Personal Data about the recipient, such as their email address or Third Party Account user name and ID. Your name and/or email address may also be included in their invitation or email message. If we collect Personal Data about the recipient of an invitation from you, we will only use such Personal Data for the one (1) time purpose of sending the subject invitation message, and for no other purpose.
      3. Interactive Site Services: Our Site may from time to time offer interactive services that allow or request you to submit information about yourself in order to receive information, products, and services from us. For example, for our quiz(s) or similar digital experiences, you may elect to submit, or we may ask you to provide, pictures of yourself.
    3. We collect and use this category of Personal Data:
      1. for purposes of verifying your identity when you create an Account, make a purchase, or access certain Site Offerings and/or other features of our Sites;
      2. for purposes of providing you with Site Offerings, products, services, or content you have purchased, used, or otherwise engaged with;
      3. for purposes of contacting you regarding your use of the Site Offerings, purchases, or your Account, which may include providing updates and/or seeking feedback on our products;
      4. for purposes of sharing invitations and messages with your friends at your request;
      5. for purposes of responding to your inquiries and administrative requests;
      6. subject to your right to opt out and subject to applicable law, for purposes of sending you newsletters and other marketing and promotional communications that we believe may be of interest to you;
      7. for purposes of targeting you with relevant ads on third party media companies;
      8. for purposes of providing and improving our Sites and associated Site Offerings; and
      9. for internal business purposes, such as analysing and managing our service offerings including, without limitation, the Site Offerings.

We may also combine the information we have gathered about you with information from other sources.

  1. Photo Data.
    1. You may be offered the opportunity to submit a photograph (“Photograph”) in order for us to submit to our social media sites. We may apply logos and geographic location against the Photographs and/or aggregated as those terms are defined by applicable law (“Derived Data”) as legally permitted.
    2. We only collect Photo Data if you provide it to us through your mobile device, computer or other digital transfer as part of our quizzes or other Services.
  2. Billing Information.
    1. Our Sites include the option to purchase products or services from us, as a standard sale, and as part of our try-before-you-buy program. If you choose to make any kind of purchase, we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. Please note that credit card information is considered “Sensitive Data” for purposes of this Privacy Policy.
    2. We collect and use this type of information for the purpose of processing required payments.
    3. INFINITI MASSAGE CHAIRS AUSTRALIA may utilize third-party service providers to provide payment processing services. If you choose to purchase products and/or services via the Sites, the payment method information provided will either be collected directly by the applicable third-party payment processor(s), or we will share that payment method information with those contracted third-party payment processor(s). INFINITI MASSAGE CHAIRS AUSTRALIA requires that its third-party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Policy; provided, however, that we cannot guarantee the privacy practices of our third-party payment processing service provider(s).
    4. Our legal basis for processing this information is your contractual agreement to pay for our products.
    5. We will retain this information for as long as necessary to complete your purchase and/or to process any return, unless you have opted to save your billing information. If you do so, we will retain the information for as long as you maintain your Account.
  1. User-Provided Information.
    1. We collect and use information for the purpose of allowing our customers and fans to engage with us and others through the Sites.
    2. Our legal basis for processing this information is our legitimate business interests, specifically our ability to operate an interactive platform that allows our customers and others to learn more about our products and for us to learn more about our customers’ needs and preferences with respect to our existing or future product lines.
    3. We will retain this information for as long as we have a business need to do so, unless a longer period is required by law. Note that while you can, in some circumstances, request removal of this type of information, in some cases we may not be able to remove Personal Data that you voluntarily disclose due to technical limitations. We will inform you if we cannot remove information as requested.
  1. Location Information.
    1. We may provide certain location-based services, or “Location Services,” through our Sites that are dependent on data related to the geographic location, or the Location Data, of your mobile device and/or other device through which you are accessing our Sites. You should be able to use the settings on your mobile device or other device to turn off location-sharing features.
    2. We collect this information for purposes of offering the Location Services on our Sites so that we can provide the applicable location-based content and any location-based Site Offerings to you.
    3. Our legal basis for processing this information is our legitimate business interests, specifically our ability to provide products and services that are applicable in the area in which our users are accessing and using the Sites.
    4. We will retain this information for only as long as the location services are active on your device.
  1. Log Files.
    1. We may (directly or through third parties) make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet service provider (ISP), date/time stamp, referring/exit pages, clicked pages, and any other information that your browser may send to us.
    2. We may (directly or through third parties) use such information to analyse trends, administer our Sites and/or Site Offerings, track users’ movement around our Sites, and gather information.
  1. Cookies and Other Tracking Technologies.
    1. Our Sites utilize “cookies,” anonymous identifiers and other tracking technologies which enable us to provide you with information that is customized for you.
    2. For more information, see the “Cookie Policy” section of this Privacy Policy.
  2. Analytics Services.
    1. Our Sites may use the tools described below (the “Analytics Services”) to collect information about the use of our Sites, such as how often users visit our Sites, what pages they visit when they do so, and what other sites they used prior to visiting our Sites. We use the information we collect from the Analytics Services to maintain and improve our Sites and our products and services.
    2. The Analytics Services we use include, but are not limited to:
          1. Google® Analytics. Our Sites may use a tool called “Google Analytics®.” We may combine the information collected through the use of Google Analytics® with Personal Data. Google’s® ability to use and share information collected by Google Analytics® about your visits to and use of our Sites is restricted by the Google Analytics® Terms of Service, available here, and the Google® Privacy Policy, available here. You may learn more about how Google® collects and processes data specifically in connection with Google Analytics® here. You may prevent your data from being used by Google Analytics® by downloading and installing the Google® Analytics Opt-out Browser Add-on, available at here.
          2. Google Optimize. Our Sites may use an A/B Testing tool called Google Optimize. Google Optimize’s use of information and privacy policy can be found here.
          3. Facebook Analytics. Our Sites may use a web analysis tool called Facebook Analytics. Facebook Analytics’ use of information and privacy policy can be found here.

      Facebook® is a registered trademark of Facebook, Inc. (“Facebook”). BigQuery®, Google® and Google Analytics® are registered trademarks of Google, Inc. (“Google”). Hotjar® is a registered trademark of Hotjar Ltd. (“Hotjar”). Klaviyo® is a registered trademark of Klaviyo Inc. (“Klaviyo”). Please be advised that INFINITI MASSAGE CHAIRS is not in any way affiliated with Facebook, Google, Hotjar or Klaviyo, nor are the Site Offerings endorsed, administered or sponsored by any of the foregoing entities.

      1. Do Not Track Notice. We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services, as set forth above.

HOW AND WHY WE MAY CONTACT YOUR MOBILE DEVICE

At times, we may want to contact you via your mobile device regarding your use of the Site Offerings. Please review our full Privacy Policy to learn how we protect your privacy and use your Personal Data.

HOW AND WHY WE DISCLOSE PERSONAL INFORMATION

  1. Sharing Personal Data with Third Parties.
    1. We may share your Personal Data with our third party service providers and partners, but only to assist us with our business operations and to provide our Sites’ services to you and other users. For example, our service providers may process payments made when you make purchases, deliver products you have ordered, or handle our data management, email distribution and analytics. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Data.
    2. We may share your Personal Data with our third party media partners in an anonymous, encrypted, or hashed format (primarily SHA256 encryption) or in standard format that is hashed or encrypted by the third party upon receipt in order to track and optimize performance of our marketing efforts (including tracking across multiple devices) and to provide you with relevant content across the web, such as banner ads including products you may have shown interest in, or sales offers for our site.
    3. We may share your Personal Data with our third party analytics service providers in order to help to improve the functionality and features of the Sites and Site Offerings.
    4. We may share your Personal Data with our Email Service Provider(s) that help us to send you our marketing and/or transactional text messages.
    5. We may share your Personal Data with our SMS Service Provider(s) that help us to send you our marketing and/or transactional text messages.
    6. We may disclose your Personal Data or any information you submitted via our Sites if we have a good faith belief that disclosure of such information is required, reasonably necessary or helpful to: (a) comply with any applicable law, regulation, legal process, subpoena, court order, or governmental request; (b) enforce this Privacy Policy or our Terms, including investigations of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and (d) protect against harm to our rights, property or safety, and with respect to our users, yourself or the public.
    7. We may share Personal Data or any information you submitted via our Sites where we are the subject of bankruptcy proceedings, in connection with, during negotiations of, or as a part of the closing of, any merger, sale of company assets, or acquisition of all or a portion of our business to another company in which Personal Data about our Sites users is among the assets transferred; provided, however, that if we are involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Sites of any change in ownership or uses of your Personal Data, as well as any choices that you may have regarding your Personal Data.
    8. We will only use, share, and otherwise process Derived Data where permitted by law.
    9. We will store, transmit, and protect your Photo Data using a reasonable standard of care at least as protective as used to protect other confidential and sensitive information from disclosure. We disclose your Photo Data (i) to our service providers whom we prohibit from using the Photo Data for any purpose other than performing services for us; (ii) in connection with any proposed or actual type of acquisition, business combination or transfer of all or any portion of our assets; and (iii) to comply with the law or defend our rights.
    10. We will not disclose your information to third parties except as otherwise specified under this Privacy Policy, unless you have given us your separate, express, permission to do so.

Notwithstanding the above, we do not share text messaging originator opt-in data and consent with any third parties.

COOKIE POLICY

As noted above, our Sites use and allow certain third parties to use cookies. By using our Sites, you consent to the use of cookies as described in this cookie policy.

  1. What are cookies?
    1. Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing when you visit a website. Some cookies are deleted once you close your browser or application (session cookies), while other cookies are retained even after you exit so that you can be recognized when you return (persistent cookies).
    2. Cookies used on our Sites are generally divided into the following categories:
      1. Essential cookies: These are cookies that are required for the operation of our Sites, such as cookies that enable you to log into secure areas.
      2. Analytics cookies: These are cookies that automatically collect information about your use of the Sites. These help us understand how our visitors are using our Sites and how they navigate through the Sites. These cookies record only hashed statistical data, not Personal Data. As mentioned above, we use Google® Analytics to analyse user behaviour, so these third parties will place these types of cookies on our Sites.
      3. Functional cookies: These are cookies that remember choices that you make when you visit our Sites, such as language options. They help us to personalize your visit to the Sites.
      4. Targeting cookies: These are cookies that record your visit to our Sites, the pages of the Sites that you visit, and the links you followed. They will recognize you as a previous visitor to the Sites and track your activity on our Sites and other websites that you visit after you leave the Site. To opt out of our use of targeting cookies in connection with your visit(s) to the Sites, please adjust the settings in your browser to block cookies.
    3. How do we use cookies?
      1. We use cookies to make our Sites work more efficiently, to analyse how our Sites are used so that we can improve the Sites, Site Offerings and the other products and services we offer, and to personalize your visit to the Sites, such as by remembering your IP address when you return to the Sites and by setting language preferences.
      2. We may combine data collected via cookies with Personal Data about you, e.g., tracking items you put into your shopping cart (including when you have abandoned your cart) combined with mobile device numbers you have consented for our use to send SMS cart reminder texts.
    4. What are your choices regarding cookies?
      1. Most web browsers automatically accept cookies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings.
      2. If you do disable cookies from your browser, you may not be able to access certain sections of the Sites that use essential cookies, and this may make your experiences on the Sites less efficient.

HOSTING OF OUR SITES

We do not ourselves host any of our Sites – all hosting is done by third party service providers that we engage. This means that data you provide us or that we collect from you (including any Personal Data) is hosted with such third party service providers on servers that they own or control. Regardless of where such third party service providers are located, their servers may be located anywhere in the world. Your data may even be replicated across multiple servers located in multiple countries. By using any of our Sites, you are consenting to your data being transferred to various third party service providers, possibly around the world.

OUR SECURITY MEASURES.

We endeavour to safeguard and protect our users’ Personal Data. When users make Personal Data available to us, their Personal Data is protected both online and offline (to the extent that we maintain any Personal Data offline). Where our registration/application process prompts users to enter Sensitive Data (such as credit card information) and when we store and transmit such Sensitive Data, that Personal Data is encrypted with advanced TLS (Transport Layer Security).

Access to your Personal Data is strictly limited, and we take reasonable measures to ensure that your Personal Data is not accessible to unauthorized parties. All our users’ Personal Data is restricted in our offices, as well as the offices of our third-party service providers. Only employees or third-party agents who need user Personal Data to perform a specific job are granted access to user Personal Data. Our employees are dedicated to ensuring the security and privacy of all user Personal Data. Employees not adhering to our firm policies are subject to disciplinary action. The servers that we store user Personal Data on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of Personal Data under our control.

Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your Personal Data, and technological bugs, errors and glitches may cause inadvertent disclosures of your Personal Data, and any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your Personal Data will be absolutely secure. Any transmission of data at or through the Sites, other Site Offerings or otherwise via the Internet or wireless networks, is done at your own risk.

In compliance with applicable laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your Personal Data. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, confirm and determine the scope of network damage, and to engage in remedial measures.

CHILDREN’S PRIVACY

Our Sites are not structured to attract people under eighteen (18) years of age. Further, we do not intend to collect Personal Data from anyone we know to be under eighteen (18) years of age; provided, however, that if you are sixteen (16) years of age or older, but younger than eighteen (18) years of age, you can submit information to the Sites through and with the permission of a parent or legal guardian, but only after that parent or legal guardian has reviewed and agreed to the terms of this Privacy Policy in their entirety. If we learn that we have collected Personal Data from a person under eighteen (18) years of age (other than as expressly permitted in the relevant jurisdiction), we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at hello@infinitimassagechairs.com.au

MODIFICATIONS OF THIS PRIVACY POLICY

INFINITI MASSAGE CHAIRS AUSTRALIA reserves the right to change or update this Privacy Policy at any time by posting a notice on the Sites that we are changing our Privacy Policy. If the manner in which we use Personal Data changes, INFINITI MASSAGE CHAIRS AUSTRALIA will notify users by: (a) sending the modified policy to our users via email; and/or (b) by any other reasonable means acceptable under applicable law. You will have a choice as to whether or not we use your information in this different manner, and we will only use your information in this different manner where you affirmatively consent to such use.

QUESTIONS REGARDING OUR PRIVACY PRACTICES

If you have any comments or questions regarding our Privacy Policy, or how we may be storing and/or using your Personal Data, please contact us via e-mail at: hello@infintimassagechairs.com.au or by mail at: GPO Box 4421, Melbourne Victoria 3001.

FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION

INFINITI MASSAGE CHAIRS AUSTRALIA takes every complaint seriously. You can make a complaint through our website or in writing to our Compliance Team – hello@infinitimassagechairs.com.au or by post to GPO Box 4421, Melbourne Victoria 3001.  We will acknowledge your complaint within 5 business days of receipt and respond within 30 working days. If we don’t resolve your complain to a satisfactory level you can continue your complaint through to the Office of the Australian Trade Commission. To file a complaint regarding our privacy practices, please Click Here.

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